Newy Lifts Terms & Conditions

Last updated: 28 April 2026

1. Services

Newy Lifts provides pre-booked private hire transport across Newcastle, Sydney and surrounding NSW areas using SUVs and people mover vehicles.

2. Our Fleet & Compliance

• Newy Lifts operates a fleet of modern SUVs and people mover vehicles.
• All vehicles are registered and operated in accordance with NSW point-to-point transport regulations under the [Point to Point Transport Commission]
• Vehicles meet applicable safety, registration and insurance requirements for hire car services in New South Wales.
• Drivers are authorised and compliant with NSW requirements for point-to-point transport services.
• Vehicles are maintained to ensure safety, cleanliness and reliability for all passengers.
• Vehicles are standard passenger vehicles and are not fitted with wheelchair ramps or hoists.

3. Disability Transport

• We provide general transport for passengers with disabilities.
• Passengers must inform us of any mobility or medical requirements at booking.
• We do not provide specialised medical or assisted lifting services.
• If a passenger requires lifting, hoist access, or specialised transport, service may be declined for safety reasons.
• Carers or support persons should accompany passengers where required.
• Passengers must ensure the selected vehicle is suitable for their mobility and travel needs at the time of booking.

4. Bookings

• Bookings are only confirmed once accepted by Newy Lifts.
• We may refuse or cancel bookings due to safety, incorrect details or availability.

5. Pricing

• All fares are in AUD.
• Additional charges may apply for waiting time, extra stops, tolls and incorrect details.

6. Payments

• Payment may be required before or after service.
• Failure to pay may result in cancellation or recovery action.

7. Corporate Accounts

• Approved businesses may be invoiced.
• Invoices are payable within 7 days.
• Weekly billing may apply for frequent clients.
• Corporate accounts are responsible for all bookings made under their name.

8. Late Payments

• Overdue accounts may incur fees.
• Accounts may be suspended.
• Debts may be referred for recovery.

9. Cancellations

• 24+ hours: refund eligible
• 12–24 hours: partial fee
• Less than 12 hours: no refund

10. No-Show

• Customer not present
• No contact response
• Incorrect details
• Delay beyond waiting time

Full fare may apply.

11. Waiting Time

• 10 minutes free waiting
• Additional time may be charged

12. Chargebacks

• We use GPS, booking and communication records as proof.
• False disputes may result in recovery action and service ban.

13. Customer Responsibilities

• Provide accurate details
• Be ready on time
• Behave respectfully

14. Conduct

• No smoking, alcohol or unsafe behaviour
• Drivers may refuse service if necessary

15. Damage & Cleaning

• Customers pay for damage or cleaning (including spills or vomiting)

16. Delays

We are not responsible for delays due to traffic, weather or external conditions.

17. Liability

We are not liable for missed flights, appointments or indirect losses.

18. Privacy

Your information is used only for booking and service purposes.

19. Governing Law

These terms are governed under NSW, Australia law and aligned with guidance from the [Australian Competition and Consumer Commission](chatgpt://generic-entity?number=0).

20. Updates

We may update these terms at any time.